Frequently Asked Questions (FAQ)
- How can I place an order on your website? To place an order, simply browse our collection and add the desired items to your shopping cart. Then, proceed to the checkout page, where you can provide your shipping information and make a secure payment.
- What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express, Apple Pay, PayPal, and other secure online payment methods.)
- Do you offer international shipping? Yes, we offer international shipping to many countries. During the checkout process, you can select your country for shipping options and costs.
- How long will it take to receive my order? Delivery times depend on your location and the shipping method chosen. Typically, domestic orders arrive within 4-7 business days, while international orders may take 7-21 business days.
- What is your return/exchange policy? If you are not satisfied with your purchase, you can return or exchange the item within 30 days of delivery. Please ensure that the item is unworn, in its original packaging, and includes all tags (for further details, please check our refund policies)
- How do I track my order? Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to monitor the status of your package.
- What if the item I want is out of stock? If an item is out of stock, you can join the waitlist or subscribe to email notifications to be informed when it becomes available again.
- Are your products true to size? We provide detailed sizing charts for each product to help you choose the right size. If you're unsure, feel free to contact our customer support team for assistance.
- Can I cancel my order after it has been placed? You can cancel your order within 24 hours of placing it. Please reach out to our customer support team as soon as possible for assistance at contact@thoughtswear.com.
- What if I receive a damaged or defective item? In the rare event that you receive a damaged or defective item, please contact our customer support team immediately at +44 7441446317. We will arrange a return or replacement at no extra cost.
- Do you offer gift cards? Yes, we offer gift cards that can be purchased on our website. They make great gifts for your friends and family.
- Is my personal information safe on your website? Yes, we take your privacy and security seriously. We use industry-standard encryption to protect your data and do not share your information with third parties.
- How can I contact your customer support team? You can reach our customer support team by using the contact form on our website, emailing us at contact@thoughtswear.com or calling us at +44 7441446317.
- Can I track the status of my order without creating an account? Yes, you can track your order using the order tracking number provided in the shipping confirmation email without creating an account.